Editorial Complaints Policy

Effective Date: 20 June 2023

At Vape N Brew, we strive to maintain the highest standards of journalistic integrity and accuracy. We value feedback from our readers and are committed to addressing any concerns or complaints regarding our editorial content. This Editorial Complaints Policy outlines our procedures for handling such complaints.

1. Complaint Submission:

1.1 Complaint Eligibility: This policy applies to complaints related to editorial content published by Vape N Brew. It does not cover advertising or other commercial content.

1.2 Complaint Channels: Complaints should be submitted via email to [email protected] Please provide the following information in your complaint:

• Your name and contact information
• Date and title of the article or content in question
• Description of the specific concern or complaint, including the alleged inaccuracies or breaches of journalistic standards

2. Complaint Review Process:

2.1 Acknowledgment: Upon receiving a complaint, we will acknowledge its receipt within [insert timeframe] and provide you with an estimate of the time it will take to investigate and respond.

2.2 Review and Investigation: We will thoroughly review the complaint and conduct an investigation as necessary. This may involve consulting the relevant editorial team members, reviewing the content in question, and considering any supporting evidence or documentation provided.

2.3 Fairness and Impartiality: We will handle all complaints with fairness, impartiality, and without prejudice. We will consider the facts and context surrounding the complaint, including any relevant journalistic standards and practices.

2.4 Response and Resolution: After completing the review and investigation, we will provide you with a written response detailing our findings and any actions taken or proposed to address the complaint. We aim to respond within [insert timeframe], but the complexity of the complaint may require more time for a thorough investigation.

3. Corrections, Clarifications, and Retractions:

3.1 Corrections and Clarifications: If a complaint is found to be valid and there is a need for correction or clarification, we will promptly publish a correction or clarification notice, clearly identifying the updated information and the reasons for the correction.

3.2 Retractions: In cases where serious errors or breaches of journalistic standards are identified, we may issue a retraction, which involves the removal of the content in question and an explanation of the reasons for the retraction.

4. Escalation:

4.1 Appeal Process: If you are dissatisfied with the outcome of your complaint, you may request a review of the decision by submitting an appeal to [insert contact details]. Please provide additional information or evidence to support your appeal.

4.2 Independent Review: Appeals will be reviewed by an independent party not involved in the initial complaint handling process. The decision of the independent reviewer will be final.

5. Public Engagement and Corrections:

5.1 Public Disclosure: In cases where a correction, clarification, or retraction is issued, we will make reasonable efforts to ensure the information reaches the affected audience, including those who accessed the original content.

5.2 Corrections Policy: We maintain a transparent Corrections Policy that outlines our commitment to correcting and updating inaccurate or misleading information promptly. This policy is available on our website.

6. Privacy and Confidentiality:

We will handle your complaint with the utmost confidentiality and will only disclose your personal information to the extent necessary to investigate and respond to the complaint.

7. Review and Evaluation:

We periodically review and evaluate our Editorial Complaints Policy to ensure its effectiveness and alignment with industry standards and best practices.

If you have any questions or concerns about this Editorial Complaints Policy, please contact us at [email protected]